Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order.
Can I return or exchange an item I’ve purchased?
There is no return on any items unless they are damaged. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service at 718.230.2779 or email us at firstname.lastname@example.org for instructions. We will be happy to provide an exchange or an online store credit.
When will my order ship out?
Most orders of in-stock merchandise ship out the business day following order placement. For print-on-demand items, please allow an extra 1.5 weeks for printing and delivery. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
DOMESTIC (US) SHIPPING METHODS:
- Standard Shipping - 3-7 business days for delivery
- UPS 3 Day Select - Delivers within 3 business days of shipment.
- UPS 2nd Day Air - Delivers within 2 business days of shipment.
- UPS Next Day Air - Delivers within 1 business day of shipment.
Remember that our warehouse requires one business day for order processing and UPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS Next Day shipment to arrive three business days after the order was placed. For two-day, look for the package after four business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays.
Note: UPS does not ship to PO Boxes. - If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.
How much do the different shipping methods cost?
Shipping cost is based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
How will my purchase support Brooklyn Public Library?
Proceeds from all Shop BKLYN Library sales helps support BPL's collections and services throughout Brooklyn, including early literacy programs, business and career services, digital resources and so much more.